I searched online for this and couldn't find an answer anywhere so I figured here would be the best place to ask. It's rather confusing. I had a customer a couple days ago that wanted to return something she had purchased in an exchange from another store. She wanted me to refund the money back onto her credit card which she used to purchase the original item she had returned. I told her we could give her a credit, but couldn't refund money back to her card due to the fact that it wasn't directly purchased with her card. She was upset started yelling and didn't understand why we couldn't. I've worked for the company for several years, but only recently become a keyholder. I called the store where the item was originally purchased and the manager told me I was correct and not to put money on her credit card. The lady demanded my name, managers name, store number, all of that crap and stormed out cursing. I kept my cool and called my manager to let him know. A couple days later my DM called and chewed me out for not making the customer happy. He also said that he was going to call the customer and let her know she could get her money back at any of our stores she chooses. As far as I know I followed what's been company policy the whole time I've worked here. Are we legally allowed to put money on a credit card when someone didn't use that card to purchase the book? Does anyone know where I could find information on this?

Any help would be greatly appreciated. I'd really like to prove my not so great DM wrong.

Thanks,
Katie