Right-to-Work Laws?/ GM bullying

In a recent supervisors' meeting, our new GM made a crack that Washington state was a "right-to-work" state, so he could essentially terminate the employment of anyone he wanted to without much rationale. While the statement alone amazed me, I must admit I was not familiar with the phrase "right-to-work" nor how it is applied in such states. I'm not some uneducated rube; I've just never come across this phrase where I've lived before, and I'm a fairly recent arrival in this state. I did some online researching, and it sure doesn't look to me that Washington is a right-to-work state, and from what I can tell, "right-to-work" laws in states that have them are about employee's having the freedom to choose whether or not they want to join a worker's union (which seems fair to me). So maybe the GM actually meant that because our state is not a right-to-work state he can terminate people for whatever reason he chooses (?)--that still doesn't make any sense, of course. Mainly, I think he was making an untenable argument.

Related to all this, this same new GM lost his temper with me some weeks ago after I asked him in earnest if the company/store could legally make me work 6 days in a row (and without asking me), especially when that 6th day was an overnight. His response to my question, and I'll never forget it: "I can work you 100 days in a row if I want to." And nearly two days after this event, I was given a Final Warning by the GM and told, utterly out of the blue, that I was not performing my job up to standards (which, for the record, is baloney).

I ask these questions with some trepidation because, really, I LIKE being employed, and I have had good experiences working for Borders at other places. The store in which I started was really a family and had a tremendous GM who looked out for everyone, none of this bullying and intimidation like we have at my current store. And I'm beginning to notice a pattern in our new GM--a very short fuse, bullying staff, being very disorganized, etc.--and wondering if I should contact our DM about all of it or just wait and see if the new GM is just taking awhile to get his bearings. Our previous GM was terminated for all manner of problems, and s/he was far worse than the new guy. It's my understanding that because I now have this Final Warning in my file I am not eligible for a raise nor a transfer during the next year. I have been trying to find out from eInfo if these things are true or not, because I'm thinking I should probably put in for transfer since there are several stores in our metro area.

Any thoughts/ opinions will be greatly appreciated.

It seems to me he will do what ever he wants. I never got a final warning our anything. Never was able to talk to my Dm and there was no store to trasfer too. We had a good team before we got our New GM. He took a disliking to me from the start. I remember he told me what I did before when then, Dave Carpenter award winner, now I'm the Boss and I don't respect you. It's seems they can do whatever they want and if the employee says anything they will be fired for something even if it's not true. I would try yo get out of there because it not gonna get any better.

The person you're talking about appears to have meant "at-will" rather than "right-to-work".
Unfortunately, when you're given a written warning, especially when they checked "final warning", it's necessary to contact the regional HR manager right away and discuss it. You need to assume that when you're given a written warning, the person who gave it to you was first required to make her or his case to at least one of her or his superiors. It sounds like in your situation, that entailed telling someone who doesn't know you things that were perfectly false.

Nocturne's picture

I wish you all the best, John, but unfortunately Borders is an "at will" employer and can basically do whatever it wants. You do have the right to appeal your Final Warning. I'd suggest pulling together any documentation you have or can get a hold of that shows you have been doing your job well and submit copies to Human Resources, and possibly the DM as well. Did you get the first two writeups in the PIN process, or did you only get the Final Warning? If the GM didn't follow proper procedure, it may help your case... or it might not. I wish I could be more positive, but to be honest, I know of people who've tried to appeal and still been fired. Employees under the PIN process don't get raises, and I think you have to be "in good standing" to get a transfer, but I'm not 100% sure of that. Again, best of luck to you in this, I hope things go well for you.

Nope, no first two write-ups, no process, nothing. It seems clear to me now that my GM doesn't understand what "at will" means or implies, nor how he is implicated in making the sorts of statements he's made in rooms full of people. I'd love to give specific and damning details here, but I think I should save that given the current nature of BINC and its people and what I hear about them. I guess I'm kind of slumming in this job, since I have advanced degrees and used my ability to transfer within the company just to get a foothold in my new city, but I'm also a stick in the mud about fair play and injustice, and the current GM has made a lot of careless (but also willful) mistakes that can bite him in the end. I hate how cynical I've become working in this current store; it really blows. The thing is, while I resent the GM's behaviors, I can't really say he's a terrible guy or anything--he tries to do the right thing; he's just not a Rhode's Scholar; he's made some things at our store better, and after he "laid down the law" with me (the ridiculous FW), I think he truly believes it's just water under the bridge now, and we can conquer all these looming problems at our store as a team (and, outwardly, I do work toward that goal) . . . but all this also speaks to the limited talents (IMO) of our DM that we even have the situation we currently have anyway. I sort of wish I was just dumb enough to not question any of their practices, and I'd probably go about this job just fine, but that's not how it is, and the GM's psychology is readily apparent to anybody with a couple of firing synapses. The hypocrisy is pretty heavy. But I'd be fool to think that working in the poo won't result in some stink. Part of me wants to sue the pants off these people because I know I'm in the right and have documentable proof of that and of management's wrongdoing, but an equal part of me just wants people to behave more ethically and be nice. Why this doesn't seem possible is often, frankly, beyond me. I don't know how business majors live with themselves, really. Sometimes I think they treat me the way they do because they want me to quit, but it's really more in my best interest to let them fire me so I can claim unemployment benefits . . . though I'd prefer to just have my job, do it well, and be left alone for as long as I'm there. I have no plans to spend my life with the store, but the GM sure does, and who am I to ruin that for him? Bleah . . . not so long ago I had grand ideas about helping my store achieve sales Nirvana and becoming some bright light in the company. Now, not so much.

I know just how you feel. I was fired and I'm not getting unemployment. I lost everything I had during Hurricane Katrina but I came back to help rebuilt my city. My store was find and we had a good team but that is gone now. I worked so hard from the time my store opened trying things to help the business. I had the Mardi Gras Indians perform for the Grand Opening. I had bands play every weekend. My store was a special place and diferent from B & N. I knew more about music then anybody. This was my life. But we got a GM that did as he wanted and I was not in his plans. At least you got a warning I got nothing. I sent 100 pages of documents to HR for my appeal and have heard nothing. Yea I could sue. I don't care about the money though. I just want my job back to help people find books and music. I know I could take out an ad in the paper and let the rest of the city see how Borders is. I will decide on that soon. My store is sinking fast sort of like my company. I can't understand how me saying my stock is losing money and I'm worried about it can make someone fear for there safety.
Everyday I wake up and wonder why didn't the Hurricane take me. I know there's a reason for me to be here I just can't seem to find it now. Hopefully someone will hear my plead. this company was something I believed in. Maybe I was a fool. noone will even call to talk . What is everybody scared of. I've nearly died three or four times so what do I have to be scared of.

John,

It is my experience that business majors do not work at Borders except maybe the HQ. All the GMs I know have been Literature, Creative Writing, Film or History majors. Only one of those ever spent any time reading books from the business section. Certainly none of them read books from the management or leadership sections. Also, few have business experience outside of basic retail. Whenever I discuss other methods for OEM sales, city involvement, networking groups, etc the GMs/Assist Mgr usually have no idea why such activities should be pursued. My GM was shocked to learn there was a zoning meeting planned for our shopping center and actually said "I wonder if legal knows about this?". Hello....it's your job to
monitor local issues and bring them to legals attention.

Thankfully my graduate degree is almost done and I can say goodbye to this company.

They have no idea the community is there business. My sales Mgr didn't even know who the book reviewer for the paper was. He said he worked in Books for years. These are things you should know. And if you don't if someone wants to help you, you should not feel treatened. The mayor called me today and asked whats going on. I guess i should keep my mouth shut. I developed my contacts over years of working in the community. I tried to get these new guys on board but they said they could do it thereselfs. All the GM's knows is it's someone else problem not there's They better realize St Charles Ave is not just anywhere U.S.A. To them they say I shouted and screamed about this. I guess they can't hear. They wouldn't listen to me when I told them about Jazz Fest. Now there not listening when I'm telling them about this city.

Thanks for the input, folks. I appreciate the perspectives. And sorry to crack on business majors; I wrote that comment in a moment of anger/ dismay. In truth, though, the GMs and management around here are neither biz majors nor lit majors . . . they're garden variety simple(tons). Fine for them, sure, but very frustrating to work with for anybody with an education. I think, too, I get frustrated on behalf of the people on my team--about nine folks--as I listen to and absorb as much of their voiced concerns and (very valid) gripes as I can and try to be the good soldier and rally my troops for each day at work. But I can't deny the erosion of what few perks these people have . . . and the hours cuts, and the bizarrely increased number of pallet deliveries we're getting, and the increased and more frantic expectations put upon them . . . and it makes me mad to be honest, to see earnest people mistreated (or at least taken advantage of) this way. I think much of this is a philosophical frustration I feel with The Miond oif American Business that is simply never satisfied, that dictates you must always want more more more, and that seems to also feel that the human costs are not as important as the dollars that go to upper management. I have not seen much recent evidence of my team being . . . just appreciated. I see employee morale plummet and I struggle to help them through. That exacts an emotional toll I hadn't expected going in to this job. Right now I think I'll just shine it on for as long as it takes for me to find a new job, but I'll always wonder about the folks who don't have the luxury of looking elsewhere so easily.

P.S.: Dylan, man, do you realize your habit of making every thread . . . about yourself?

John
It not just about me. I want this company to do well. I'm sorry it all sounds about me. How about let's making it a team effort. Seems like its hard for a team to play well together when you don't have a coach. All the musicians that had there Cd's at jazz fest want to know when they can expect to get paid. If I'm the voice so be it. If you knew me you understand most people know me as a caring person more worried about them then me. I will keep speaking and letting people know of the injustice done to the people. Even you speak of the mistreatment.
Your Gm did the same as our Gm did and destoryed a great team. This team was the number one team in the company and now it a laughing stock. If you want I can start droping names. I understand most don't like me because I speak the truth.

Just so you know, even from the limited information you gave, I know which store you work for. If you leave out the state, it would be impossible to tell, but that and the new male GM/termed old GM give it away.