Serious problems with supervisor, staff and upper management

Hi. I'm writing you out of concern for my husband, who works as the cafe supervisor at one of our local Borders. He has a cafe staff member who is making his life a living hell. You wouldn't believe the drama that has gone on here. He's been there since August, and really loves his job except for having to deal with this one person.

The staff member is female and much younger than he. The first few weeks that my husband worked with her, they seemed to get along fine. However, more and more this employee would not do the tasks she was set to do, argued with my husband about it, and began to ignore him and talk about him behind his back with some other immature people who work in the bookstore. She reported something he said to her about religion (his mistake, I admit...he complained about pushy Christians jokingly and in private, but it was mild) to upper management months after the event happened. My husband was counseled on this, and told he wasn't to discuss it with anyone. He made up his mind not to befriend his staff after that. He's a very hip, friendly and young-looking guy who has a lot of comaraderie with most of his staff.(He's new to this corporate politically-correct BS).

A few weeks ago, after being cursed at by this employee in the cafe, my husband got angry and told her "that if she had a problem with him, to take it to upper management, because it didn't seem like she had a problem doing that." Yes, again, his mistake, but was it really that awful after being cursed at? He was again counseled on his behavior. She was not counseled about cursing at her supervisor. He was told he could not discuss this situation with anyone, not even to defend himself. He was made to sign a piece of paper saying that he would abide by this rule or suffer immediate termination!

The other day a customer mentioned a drink called "sex on the beach". After the customer left the counter, my husband asked "what is in one of those drinks, anyway?" No one responded so he asked again "What's in a Sex On the Beach?" This problem staff member told him "she wasn't comfortable discussing that with him". WTF??? :jawdrop:

There are many more incidents that have ocurred with this staff member, too many to go into in detail. Needless to say, she has my husband by the cajones and he can't make a move for fear of being accused of either harassment or retaliation. (Let me note that he has NOT been accused of sexual harassment in any way.) She's taken to doling out tasks FOR HIM TO DO and treats him blatantly with contempt. Naturally, he's doing his best to be nice to her now, but this is going too far. Every day that he works with her, he comes home miserable and depressed.

He has attempted to talk to upper management on several occasions about his problems with this girl. They tell him to simply "put it in his log". They refuse to counsel this girl for anything that she does. They believe that my husband has a personal desire to attack this girl, and I can attest to the fact that all he wants is peace and a good employee.

I am afraid that she is going to make him lose his job. This is the most blatant case of harassment I've ever seen, but the rules all favor her as a younger female employee. He, as an older male supevisor (he's 35), can do nothing whatsoever to clear his name or to defend himself OR to get this girl out of the cafe.

Let me also note that he doesn't have any problems with any of the other staff in the cafe and they all seem to like him just fine. They are all female, as well.

Does anyone have any advice for me? He would be asking this himself but he's not online as much as I am and I just happened to find this forum first. Are there any rules/laws that protect HIM in a case like this? Is there any magical corporate lingo that he can spout that will make upper management sit up and pay attention? My husband likes and NEEDS this job, but I'm afraid that this person is going to push him to the edge. He's either going to lose his cool and get himself fired, or he's going to walk out one day, and I can't say I'd blame him. Too bad we can't afford that.

HELP.

Can he go up a rung and talk to HR? It is sad, but it always seems to be that whoever reports anything to Mgmt. first is "right" even if they are wrong. It seems obvious that the Mgmt. in the store isn't going to be of any use so maybe he should be first to take it higher up. If he's that miserable, he should. And if anyone gives him crap about it back at the store, remember that retaliation is illegal!

office monkey's picture

He has to start taking notes, right now.
First wright down everything (and I do mean everything, from what people have said and what actions have accured) that has happened, with dates and times as best as he can remember them.
He has to try and not include his impressions or feelings.
Just put down the facts.
Then he needs to do the same thing on a daily basis, keeping a consistant log of conversations and the results.
If there are any write ups on either side make sure that the log is included in them.
It is the only way he can protect himself.

Of course according to schmilvr it all could be worse.
Get a lawyer I would say.

MadFae wrote:

He has attempted to talk to upper management on several occasions about his problems with this girl. They tell him to simply "put it in his log". They refuse to counsel this girl for anything that she does.

First of all, he has to remember that it is his job to NOT lose his cool. He can take a break, go to the parking lot to breathe a few minutes, take a walk, count to ten, etc., but if he were to flip out and scream at the girl, he must own his action. (This is not to say I am necessarily opposed to an employee "losing it." I often dream of approximately 1,000 of us "losing it" and walking out on the same day. But I would accept that we had just given up our jobs, no going back.)

Second, I will tell you right now that more than likely they have counseled the girl as well. They are not going to discuss with him what they've said/done to her. I'm reasonably sure at the very least a memo went into her file the minute the issue first came up. They will keep it very secret what steps they have taken with another employee. Even to the point that they might deny when asked if they *have* taken steps with another employee.

Most important is as has already been said documenting eveything factually. NO feelings, conjecture, speculation, conclusions. Just a daily log of what's happened, boring, like a ship's log.

Good luck...

1.management doesnt play by their own fucking rules. remember this, first and foremost. i went through this "sexual harassment" horseshit myself and what was done was NOT according to what the employee handbook says is supposed to be done.

2.one of the above comments is dead on the money. write down everything that happens as soon as it happens and who, if anyone else, witnessed it.

3.as much as i despise borders management at almost every level, this cafe super needs to look at what the grounds are for writing employees up, and not be afraid to do so in this case. has NOTHING to do with unionizing, folks: just one person being an asshole and making life difficult for everyone around them.

Hi. I'm replying to all of you who responded. Thank you very much for the input. Sorry I didn't get back on here sooner! I agree that he definitely needs to NOT lose his cool. That has happened in a mild way once or twice (as mentioned in my original post) but he learned from that. And I will most definitely tell him about keeping factual, unemotional notes about what happens. I think that's a brilliant idea.

I guess it didn't really occur to either of us that no one would mention to him if they'd counseled that person or not. It makes sense to me now that they wouldn't. She certainly wouldn't mention it.

Things are quiet right now, but if they flare up again, there is always the option of going up the ladder on this. My husband is friendly with at least one of his direct bosses, but that man has failed to really remedy any of the problems. Maybe going over his head will be the right thing to do.

Just wanted to mention that the position of cafe supervisor is a joke. It's basically a babysitter job with no real autonomy whatsoever. Any mistakes or problems are your fault and you have no power to implement any changes. Everything my husband has tried to do to improve the cafe (and all within Borders guidelines) has been vetoed by UM. His only job other than barrista is to basically do clerical work, and he barely received any training to do those tasks. No one shadowed him when he first started and now he has to ask questions a lot, which apparently makes him look stupid to UM. His training as service manager came to a standstill several months ago. They want him to "master the cafe" first, but will not provide him the proper training to do so. The whole thing is so slipshod it should be criminal. So my advice to you all...avoid being a cafe supervisor.

Thanks again! Any further input is always welcome!